When your order will ship: GLOW Beauty Group® requires 72 business hours to process your order before it is shipped. Within the continental USA, USPS Ground orders are delivered within 3-5 business days after your order has been processed.
International shipments: International shipments outside the United States may attract additional costs including local import duties, taxes, charges or levies. These are not covered in GLOW Beauty Group®'s cost to you and will also not be reimbursed. Taxes and duties vary from country to country, and we encourage international customers to check their countries’ Customs regulations to determine what additional charges may apply to their purchase. It is best to do this before placing the order with us.
Once the package exits the borders of the United States, GLOW Beauty Group® will not be responsible for shipping deliveries affected by local customs, natural occurrences and mishaps such as extreme weather or air and ground transportation strikes, or damage incurred during transfer from USPS to the local carrier in your country.
Damaged products: To receive replacements for the damaged products, please email email@example.com within 5 days of delivery, including photos of your damaged items. Our customer service agent will contact you and guide you with the next steps.
Lost or stolen packages: We recommend that you make sure you are present at the delivery address to collect the package on the estimated date of arrival. You can track your order once it has shipped. If you cannot be present for any reason, please contact the courier company to schedule a pick-up from their holding facility.
The GLOW Beauty Group® will not be responsible for packages lost or stolen while en route to the confirmed delivery address entered while placing the order. If requested, we will be glad to confirm delivery to the provided address, date of delivery, tracking and shipping carrier information for the customer to investigate independently.
Change of shipping address: You are responsible for supplying the correct mailing address while placing your order. If the shipment is returned to us due to an incorrect or incomplete shipping address provided by the buyer or if the buyer was not home to receive the package, he or she will be charged an additional cost for reshipment and delivery.
If you happen to notice that you entered the wrong address, you can email us at firstname.lastname@example.org with the correct shipping address before your order is processed. Please note that a processing fee of $5 will be charged for changing the address. We respond to emails within 24-48 business hours.
The address cannot be changed once the order has been shipped, and we will not be responsible for mis-delivery or loss. No refunds will be provided if any part of the address is incorrect or incomplete.
Return to sender: If your order was returned to sender, you will need to pay a reshipping fee. GLOW Beauty Group® is not responsible for shipment and delivery issues caused by the courier company. We will not issue a refund if you choose not to have your order reshipped. However, we will issue you a store credit for the full amount of your order.