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FAQs

Animal testing

  1. Are any of your products tested on animals? 

The GLOW Beauty Group® is committed to selling cruelty-free products. Our cosmetics are not tested on animals, and our strong policies prohibit our suppliers andaffiliatesfrom animal-testing on our behalf. We are proud  members of People for the Ethical Treatment of Animals (PETA).

Purchasing Issues

  1. Where can I buy GLOW Beauty Group® products?

Our products are exclusively sold online. You can view our complete catalog, select products, place orders and pay directly at www.glowbeautygroup.com. Once you check out, your products will be shipped to you.

  1. My products were damaged in transit and are not acceptable. What do I do now?

To receive replacements for the damaged products, please emailcustomerservice@glowbeautygroup.com within 5 days of delivery, including photos of your damaged items. Our customer service agent will contact you and guide you through the next steps.

Q.Can I shop without opening an account with you?

Our Guest Checkout feature allows you to shop for GLOW products even if you don't yet have an account with us. However, setting up an account gives you several benefits, including quicker shopping, speedier processing and the ability to track your purchase.

  1. How long will it take for my order to arrive?

Please allow up to 48 business hours for your order to be processed before shipping. Within the continental USA, USPS Ground orders are delivered within 3-5 business days after your order has been shipped.

  1. How can I order a discontinued product?

GLOW Beauty Group® reserves the right to discontinue selected products or services. Such products will be taken off our catalog and cannot be purchased from our online store.

  1. How often do you restock merchandise?

We restock our inventory once every two weeks, and replace products that have sold out. If the product you are looking for happens to be out of stock, you should be able to order it by trying again after a week or so.

  1. Can I cancel my order if I change my mind?

Yes, provided you cancel within 24 hours after the purchase.

  1. What if my product is lost or stolen?

You can track your order onceit has shipped. Make sure you are present at the delivery address to collect the package on the estimated date of arrival. If you cannot be present for any reason, please contact the courier company to schedule a pick-up from their holding facility.

The GLOW Beauty Group® will not be responsible for packages lost or stolen while en route to the confirmed delivery address entered while placing the order. If requested, we will be glad to confirm delivery to the provided address, date of delivery, tracking and shipping carrier information for the customer to investigate independently.

  1. I chose the wrong address while placing the order. How can I change it?

You are responsible for supplying the correct mailing address while placing your order. If the shipment is returned to us due to an incorrect or incomplete shipping address provided by the buyer or if the buyer was not home to receive the package, he or she will be charged an additional cost for reshipment and delivery.

If you happen to notice that you input the wrong address, you can email us at customerservice@glowbeautygroup.com with the correct shipping address before your order is processed. Please note that a processing fee of $5 will be charged for changing the address. We respond to emails within 24-48 business hours.

The address cannot be changed once the order has been shipped, and we will not be responsible for mis-delivery or loss. No refunds will be provided if any part of the address is incorrect or incomplete.

  1. I am an international customer. Will I have to pay customs and taxes?

When we ship internationally outside the United States, our costs do not include local import duties, taxes and/or charges, nor will they be covered or reimbursed by the GLOW Beauty Group®. Taxes and duties vary from country to country, and we recommend that you check your country's Customs regulations to determine what additional charges may be applicable to your purchase. It is best to do this before you place your order with us.

Once the package is outside the borders of the United States, GLOW Beauty Group® will not be responsible for shipping deliveries affected by customs, natural occurrences and mishaps such as extreme weather or air and ground transportation strikes, or damage incurred during transfer from USPS to the local carrier in your country.

Returned to sender

  1. My order was returned to sender. What do I do now? 

If your order was returned to sender, you will need to pay a reshipping fee. GLOW Beauty Group® is not responsible for shipment and delivery issues caused by the courier company. We will not issue a refund if you choose not to have your order reshipped. However, we will issue you a store credit for the full amount of your order.

Payment

  1. What forms of payment do you accept?

We accept Mastercard, Visa, American Express and Paypal.

Q.How many products can I buy at a time?

There are no limits to the number of GLOW Beauty Group® products you can buy at a time.

 

 

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